Effective: May 12, 2026
1. Introduction
Zomg The Handyman TV Wall Mounting & Assembly Services LLC ("Zomg The Handyman", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit zomgthehandyman.com (the "Site") or book any of our handyman, installation, repair, or related services (the "Services").
By using the Site or Services you agree to the data practices described in this policy. If you do not agree, please do not use the Site or Services.
2. Information We Collect
2.1 Information You Provide Directly
When you book a service, request a quote, contact us, or apply to join our pro network, you may provide:
- Identifiers: name, email address, phone number, mailing/service address.
- Service details: description of the work needed, property type, photos you upload, preferred date/time.
- Payment information: billing address and partial card details. Full card numbers are processed by our third-party payment processor (Stripe, Square, or Invoicerus) and are never stored on our servers.
- Account credentials: if you create a customer or pro account.
- Communications: messages, reviews, and any other content you send us.
2.2 Information Collected Automatically
When you visit the Site we automatically collect:
- Device & browser data: IP address, browser type, operating system, screen size, referring URL.
- Usage data: pages viewed, time on page, click paths, search terms used, conversion events.
- Cookies and similar technologies (see Section 6).
- Approximate location derived from IP address (city/region, not precise GPS).
2.3 Information From Third Parties
We may receive information from advertising networks (Google Ads, Meta), analytics providers (Google Analytics), review platforms (Google, Yelp, BBB), and pros applying through our network.
3. How We Use Your Information
We use the information described above for the following business purposes:
- To provide and operate the Services — scheduling jobs, dispatching pros, communicating about bookings, and processing payments.
- To respond to inquiries, quote requests, and customer service issues.
- To send transactional communications (booking confirmations, appointment reminders, receipts, follow-ups) by email, SMS, or phone.
- To send marketing communications about promotions, new services, and seasonal offers — only where permitted by law, and always with an easy unsubscribe option.
- To improve the Site and Services, including A/B testing, analytics, and security monitoring.
- To detect, prevent, and respond to fraud, abuse, or illegal activity.
- To comply with legal obligations, including tax, insurance, licensing, and law-enforcement requests.
- To protect our rights, property, and the safety of our pros, customers, and the public.
4. Sharing With Third Parties
We do not sell your personal information. We share it only as described below:
- Service providers: our pros (to fulfill your booking), payment processors, SMS/email senders, hosting providers, analytics vendors, and CRM tools. These vendors are contractually obligated to handle data securely and only for the purposes we authorize.
- Business transfers: in the event of a merger, acquisition, financing, or sale of business assets, information may transfer with the business.
- Legal compliance: we will disclose information when required by subpoena, court order, or other valid legal process; or when necessary to protect rights, property, or safety.
- With your consent: in any other situation where you direct us to share information.
We do not sell or rent your personal information to data brokers or marketers.
5. California Privacy Rights (CCPA / CPRA)
California residents have specific privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:
- Right to Know what categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the third parties we share it with.
- Right to Delete personal information we have collected, subject to certain exceptions (e.g., information needed to complete a transaction, comply with law, or detect fraud).
- Right to Correct inaccurate personal information.
- Right to Opt-Out of Sale or Sharing. We do not sell or share personal information for cross-context behavioral advertising, but if our practices ever change, you can opt out at any time.
- Right to Limit Use of Sensitive Personal Information. We do not use sensitive personal information for any purpose other than what is necessary to provide our Services.
- Right to Non-Discrimination for exercising any of the above rights. We will not deny service, charge a different price, or provide a lower quality of service because you exercised your privacy rights.
How to exercise your rights
Email [email protected] or call (818) 350-9083. We will verify your identity before fulfilling the request and respond within 45 days (with one possible 45-day extension if reasonably necessary).
You may also designate an authorized agent to make a request on your behalf with written permission.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies for the following purposes:
- Essential: required for the Site to function (e.g., session management, cart contents).
- Analytics: Google Analytics to understand how visitors use the Site and improve performance.
- Advertising: Google Ads conversion tracking and remarketing pixels. These help us measure ad performance and show relevant ads on third-party platforms.
You can disable cookies through your browser settings. Disabling essential cookies will affect Site functionality. You can opt out of personalized Google advertising at adssettings.google.com.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (tax records: 7 years; insurance records: per California law), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
8. Security
We use industry-standard technical and organizational measures to protect personal information, including encrypted transmission (HTTPS/TLS), encrypted storage of sensitive data, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, however. We cannot guarantee absolute security and you provide information at your own risk.
9. Children's Privacy
The Site and Services are intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it. Parents or guardians who believe their child has provided information should contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted at this URL with an updated effective date. We encourage you to review periodically. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised policy.
For privacy questions, requests, or concerns:
